Returns & Refunds policy

It’s important to have a clear, firm refund policy to protect your business while building trust with your customers. Since you are dealing with physical hardware like security racks and cameras, the 3-day window is tight, so the language needs to be very specific.

Here is a professional refund policy tailored to your requirements:

AGNA Security Solutions – Refund & Return Policy

At AGNA, we stand behind the quality of our security hardware. If your product arrives damaged or defective, we are here to help. Please review our policy below to ensure a smooth return process.

1. Eligibility for Full Refund

A full refund or replacement is only applicable under the following conditions:

Manufacturing Defects: The product has a documented functional failure.

Shipping Damage: The product was damaged during transit and reported immediately upon arrival.

2. Return Initiation Window

To be eligible for a refund, you must initiate the return process within 3 calendar days from the date of delivery. After this 3-day window, items are no longer eligible for a refund but may still be covered under our standard product warranty.

3. Condition of Returned Items

To ensure your return is accepted, please adhere to the following:

Original Packaging: The item must be returned in its original box with all internal protective materials.

Complete Accessories: All cables, mounting hardware, manuals, and power adapters must be included.

Original Condition: The product must show no signs of user-inflicted damage, scratches, or modifications.

4. How to Start a Return

Contact Support: Email our team at [Your Email Address] with your order number.

Provide Proof: Attach clear photos or a short video of the defect or the shipping damage.

Verification: Once we verify the claim, we will provide you with return shipping instructions.

Note: Refunds will be processed to the original payment method within 5-6 business days after we receive and inspect the returned unit.